1. Overview
MetroAgeom Legal Services ("we," "our," or "us") is committed to protecting your privacy and ensuring the confidentiality of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our legal services.
By accessing our website or engaging our services, you consent to the data practices described in this policy.
2. Information We Collect
2.1 Personal Information
We may collect the following types of personal information:
- Contact Information: Name, email address, phone number, mailing address
- Professional Information: Company name, job title, business address
- Legal Matter Information: Details about your legal requirements, property investments, and related documents
- Financial Information: Payment details, billing information (processed securely through third-party payment processors)
- Communication Records: Records of our communications with you, including emails, phone calls, and meeting notes
2.2 Automatically Collected Information
When you visit our website, we automatically collect certain information:
- IP address and device information
- Browser type and version
- Pages visited and time spent on our website
- Referring website information
- Cookie and similar technology data
3. How We Use Your Information
We use your personal information for the following purposes:
3.1 Legal Services
- Providing legal advice and services related to international real estate
- Conducting due diligence and legal research
- Preparing legal documents and contracts
- Communicating with you about your legal matters
3.2 Business Operations
- Processing payments and billing
- Maintaining client records and case files
- Complying with legal and regulatory requirements
- Improving our services and website functionality
3.3 Marketing and Communications
- Sending newsletters and legal updates (with your consent)
- Providing information about our services
- Inviting you to legal seminars and events
- Market research and analysis
4. Information Sharing and Disclosure
We respect your privacy and do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:
4.1 Professional Service Providers
- Qualified legal professionals and consultants working on your matter
- Expert witnesses and specialists required for your case
- Translation services and document preparation services
4.2 Legal Requirements
- When required by law, regulation, or court order
- To comply with legal proceedings or government requests
- To protect our rights, property, or safety
- To prevent fraud or other illegal activities
4.3 Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity, subject to the same privacy protections.
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction:
- Encryption: All data transmissions are encrypted using SSL/TLS protocols
- Access Controls: Limited access to personal information on a need-to-know basis
- Secure Storage: Data stored in secure, password-protected systems
- Regular Audits: Periodic security assessments and updates
- Staff Training: Regular privacy and security training for our team
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
7. Your Privacy Rights
Depending on your location, you may have the following rights regarding your personal information:
7.1 Access and Portability
- Request access to your personal information
- Receive a copy of your data in a portable format
- Request information about how we process your data
7.2 Correction and Deletion
- Request correction of inaccurate or incomplete information
- Request deletion of your personal information (subject to legal requirements)
- Object to certain processing activities
7.3 Marketing Preferences
- Opt-out of marketing communications at any time
- Update your communication preferences
- Withdraw consent for optional data processing
To exercise these rights, please contact us using the information provided below. We will respond to your request within 30 days.
8. Data Retention
We retain your personal information for as long as necessary to provide our services and comply with legal obligations:
- Active Client Files: Retained for the duration of our professional relationship
- Completed Matters: Retained for 7 years after completion (as required by legal profession regulations)
- Marketing Data: Retained until you opt-out or request deletion
- Website Analytics: Typically retained for 26 months
9. International Data Transfers
Due to the nature of our international legal services, your information may be transferred to and processed in countries outside Malaysia. When we transfer data internationally, we ensure adequate protection through:
- Adequacy decisions by relevant data protection authorities
- Standard contractual clauses approved by data protection authorities
- Other appropriate safeguards as required by applicable law
10. Children's Privacy
Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information.
11. Policy Updates
We may update this Privacy Policy periodically to reflect changes in our practices or applicable law. We will notify you of material changes by:
- Posting the updated policy on our website
- Sending email notifications to registered users
- Displaying prominent notices on our website
Your continued use of our services after the effective date of the updated policy constitutes acceptance of the changes.
12. Contact Information
If you have questions about this Privacy Policy or our data practices, please contact us:
Privacy Officer
MetroAgeom Legal Services
Level 15, Menara Citibank
165 Jalan Ampang
50450 Kuala Lumpur, Malaysia
Email: [email protected]
Phone: +60 3-2161 2888
Data Protection Authority
If you are not satisfied with our response to your privacy concerns, you may lodge a complaint with the relevant data protection authority in your jurisdiction.